At Investment Masters Pro, we are committed to providing high-quality educational content and services to our customers. This Refund Policy outlines our procedures and guidelines regarding refunds for our courses, educational materials, and services.
By purchasing any course, product, or service from Investment Masters Pro, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before making a purchase.
We stand behind the quality of our educational content and want you to be completely satisfied with your purchase. To that end, we offer a satisfaction guarantee for our flagship MetaTrader 4 investment courses, subject to the conditions outlined in this policy.
For our standard courses, we offer a 14-day money-back guarantee, starting from the date of purchase. To be eligible for a refund under this guarantee, you must:
Once these conditions are met, we will process your refund within 5-10 business days.
For our premium and specialized courses (including advanced MetaTrader 4 programming and institutional trading courses), we offer a 7-day money-back guarantee. To be eligible for a refund under this guarantee, you must:
Once these conditions are met, we will process your refund within 5-10 business days.
To request a refund, you must:
Upon receipt of your refund request, we will:
Refunds will be issued to the original payment method used for the purchase.
The following items and services are non-refundable:
For monthly subscription services, you may cancel your subscription at any time through your account settings or by contacting customer support. Upon cancellation:
If you cancel within 48 hours of your initial subscription purchase and have not accessed any content, you may be eligible for a full refund.
For annual subscription services, the following cancellation terms apply:
If you experience technical difficulties that prevent you from accessing or properly using our courses or materials, please contact our technical support team at support@investmentmasterspro.com. We will make every effort to resolve the issues promptly.
If technical issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund, even if outside the standard refund periods, at our discretion.
We understand that exceptional circumstances may arise. In cases of serious illness, family emergency, or other extenuating circumstances that prevent you from using our services, please contact us with appropriate documentation, and we will consider refund requests on a case-by-case basis.
We encourage customers to contact us directly with any issues before initiating a chargeback through their bank or credit card company. Unauthorized chargebacks may result in termination of access to our products and services and may affect your ability to make future purchases from our platform.
If you dispute a charge through your payment provider without first attempting to resolve the issue with us, we reserve the right to present evidence to the payment provider to contest the chargeback.
Purchases made using promotional codes or discounts are subject to the same refund policy as standard purchases. However, the refundable amount will be based on the actual amount paid after applying the discount.
Free trial periods for subscription services do not require refunds, as no payment is collected during the trial period. If you do not cancel before the end of the free trial, you will be charged for the subscription according to the terms you agreed to when signing up.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
The policy that applies to your purchase is the version that was in effect at the time of your purchase.
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
Investment Masters Pro